What we collect

• Questions you submit: your first name, email address, and the details you choose to describe.
• Provider enquiries: your name, email address, what you know, what you want help with, and your timeline.
• Provider suggestions: the details of the provider and your contact information.

How we use it

We use your question to reply to you and to improve our guidance and directory. Aggregated, anonymised patterns in questions shape what we write next.

We share a provider enquiry with the named provider only when you have consented to that on the form.

What we do not do

• We do not sell your information.
• We do not require an account to use the site.
• We do not use your family details for anything other than helping you.

Retention and requests

We keep submissions while they remain useful for responding to you and improving the service. You can ask us to delete your submission at any time through the contact page.